Custom-Wizard

About Us

Custom-Wizard are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us at info [at] custom-wizard [dot] com.

Our Contact details:

Custom-Wizard

2 Walker Street The Wicker Arches Sheffield South Yorkshire S3 8GZ United Kingdom

Phone:0114 272 2353 Fax: 0114 272 0983 Email: info [at] custom-wizard [dot] com

Making A Purchase

Making a purchase could not be easier. Just browse our catalogue, click on any items that you wish to buy in order to add them to your shopping cart. After you have finished your selection, click on "Order" and you will be asked for a few details that we need to be able to satisfy the order. If you are shopping from North America or anywhere else, place your order and your credit card company will convert the transaction to US Dollars or your own currency.

We accept Visa, Mastercard, Switch, Solo, American Express and Delta. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. You may send your credit card information via phone, fax, postal mail or over the Internet.

All orders submitted to Custom-Wizard are subject to order confirmation with the customer.

All prices on the website are subject to confirmation after an order is recieved from the customer.

Some website order prices may differ from telephone order prices.

An order is deemed to be complete when payment for that order is taken.

Before payment is taken we have the right to cancel any order sent to us.

Placing your order means acceptance of this Agreement.

Shipping And Handling

We use a number of different postal services depending on the size of the parcel being sent. Please note that all Shipping rates on the site are, at the time of purchase, an estimate based on weight of the Items ordered.

Some larger items that we ship fall into a 'Volumetric' Shipping rate which means regardless of the weight, it is the size of the parcel that decides the cost of delivery. In these cases we will contact you with a new delivery price before any payment is taken in order to ensure you still wish us to ship the item(s). This does not affect your statutory rights

Delivery Schedule

Orders are processed Monday to Friday 9am to 5:30pm.

We aim to deliver all items within 7-10 working days on reciept of order.

Our policy is to hold all items in stock. However, in the event an item has to be specially ordered our delivery schedule is subject to change.

Tax Charges

For orders made from the UK or the European Union, 17.5% VAT is added. All other orders are VAT free and you should click the exempt button to reduce VAT to zero .

Credit Card Security

All credit card numbers are encrypted in the software when the order is placed using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.

Guarantee

Terms & Conditions of Sale

Last Updated : 13th October 2003

Interpretation

1) In these conditions the following words shall have the following meanings:

i) "You" means the person(s), firm or company that buys the Goods from Us, and "your" shall be interpreted accordingly.

ii) "Us" and "We" both mean Custom-wizard.com of Sheffield, South Yorkshire, UK, and "our" shall be interpreted accordingly.

iii) "Goods" means any goods We agree to supply to You under the terms of the Contract, this includes any installment of the goods or part(s) of them.

iv) "Contract" means any contract between You and Us, for the sale and purchase of the Goods, which incorporates these conditions.

v) "Website" means the website with the URL: www.custom-wizard.com.

2) Any reference to any statute or statutory provision refers to its most recent version.

3) Reference to the singular includes the plural and vice versa.

4) Headings are only used for convenience.

Applying These Conditions

1) The Contract will be on these conditions only, unless there is a written variation agreed between You and Us.

2) Your order is an offer to buy the Goods from Us under these conditions.

3) Confirmation of your order is our acceptance of that offer. We do not have to accept your offer.

4) We will Email a copy of these conditions to You, at the Email address You provide on the order form, when We confirm your order should you request it.

The Goods

1) Any description of the Goods on our Website is for guidance only. No pictures, descriptions, specifications or advertising will form part of the Contract.

2) If any Goods are not available, We will order the items from the relative manufacturer. If We are unable to order your chosen items, We will notify you by telephone or email.

Delivery

1) We will deliver the Goods to the address You provide on the order form.

2) Any delivery date We give is an estimate.

3) Unless these conditions state otherwise, We are not liable for any loss, costs, damages, charges or expenses caused by any delay in delivery.

4) If We cannot deliver the Goods because You won't accept delivery, You haven't provided the correct address, or no-one is available to accept delivery, then:

i) all risk in the Goods will pass to You;

ii) the Goods will be deemed to have been delivered; and

iii) We may store the Goods until We can re-deliver them, and

iv) You will be liable for any costs arising from this.

Non-Delivery

1) We shall not be liable for any proven non-delivery unless You report it within 7 days of the date when the Goods should have arrived.

2) Our liability for non-delivery is limited to replacing the Goods within a reasonable time, or issuing a credit note.

Price

1) All prices are quoted in Pounds Sterling.

2) The price for the Goods is the price shown on our Website, quoted in Pounds (Sterling) and includes UK Value Added Tax ("VAT"). Your selected delivery destination will determine whether or not VAT is applicable. If VAT is not applicable then this tax will be deducted from your order prior to your visit to the cashier.

3) Your location may render you liable to import, state, local or other taxes; such taxes are entirely your responsibility.

Payment

1) Payment is due by any of the methods described on our Website when we ship your order.

2) Your Credit card will not be charged until the goods are dispatched.

3) If only part of your order is shipped, the full amount of the order will be charged and the remainder or your order will be shipped once goods are received at our store. You will be advised of this prior to any shipment being made.

4) All payments due to Us under the Contract shall become due immediately on termination of the Contract.

Defects

1) Nothing in these terms affects your statutory rights.

2) We will not be liable for any defects of the Goods unless:

i) You tell Us of the defect within 2 days of the time You discover, or ought to have discovered, the defect; and

ii) We are given a reasonable opportunity of examining the Goods and, if requested, You return the Goods to Us at your expense for examination (however if We agree that the Goods are defective, We will refund this expense).

3) We shall not be liable for any defect if:

i) You use the Goods after telling Us about the defect; or

ii) The defect arises through misuse, or inappropriate storage, of the Goods; or

iii) You alter or repair the Goods without our written consent.

4) Subject to the conditions in points 2 and 3 above, if any of the Goods are defective, We shall either repair or replace them (or the defective part) or refund the price, provided that, at our request, You return the Goods (or the defective part). We will refund the cost of returning the Goods to Us.

5) If We comply with condition in point 4 above, We shall have no further liability for any defects.

Liability

1) Subject to condition 8, the following sets out our entire financial liability to You in respect of:

i) Any breach of these conditions; and

ii) Any representation, statement or tortuous act or omission including negligence arising under or in connection with the Contract.

2) All warranties, conditions and other terms implied by statute or common law (except those implied by section 12 of the Sale of Goods Act 1979) are, as far so the law allows, excluded from the Contract.

3) Nothing in these conditions excludes or limits our liability for death or personal injury caused by our negligence or fraudulent misrepresentation.

4) Subject to conditions in points 2 and 3 above;

i) Our total liability in contract, tort, misrepresentation or otherwise, arising in connection with the Contract shall be limited to £1000; and

ii) We shall not be liable to You for any indirect or consequential loss, damage, costs, expenses or other claims for consequential compensation whatsoever which arise out of, or in connection with, the Contract.

Returns or Cancellations

1) If You wish to cancel the Contract, You must notify Us in writing (email) within 7 working days of receipt of the Goods.

2) You must return the Goods to Us at your expense. On the satisfactory receipt of the Goods, We will refund the price paid for the Goods.

3) The Goods must be returned within 30 days of the Contract, and be in pristine condition with all the original packaging/labels attached where applicable.

Refunds and Exchanges

1) The refund will be made to your credit card/debit card within 14 days of the return of the goods.

2) You may return your purchase for a full refund:

i) If the items purchased are in the same condition as they were sent.

ii) If all labels are still attached and the item(s) is/are in pristine condition.

iii) Within 30 days of the order dispatch date.

3) Refunds will not be made if any or all of the above conditions are not met.

Force Majeure

1) If We are prevented from, or delayed in, carrying on our business due to circumstances beyond our reasonable control, We may defer delivery or cancel the Contract or reduce the volume of the Goods sent to You (without liability to You). Such circumstances include acts of God, government actions, war, national emergency, riot, civil commotion, fire, explosion, flood, epidemic, lock-outs, strikes, other labour disputes, or inability or delay in obtaining supplies of materials.

2) If the circumstance in question continues for a continuous period of more than 30 days, You can give Us written notice to end the Contract.

Communication

1) All communications from Us that are made by Email, or by posting on our Website, satisfy any legal requirement that such communication is in writing.

2) We agree that any communication that You must make in writing (under these conditions) may be made by email to info@custom-wizard.com or by post to Custom-Wizard - 2 Walker Street - SHEFFIELD - South Yorkshire - S3 8GZ - United Kingdom.

3) Any Email sent to Us shall be deemed to be received on the day it is sent.

4) If You wish to make any complaint You may email it to info@custom-wizard.com or post it to Custom-Wizard - 2 Walker Street - SHEFFIELD - South Yorkshire - S3 8GZ - United Kingdom

Information You Provide

1) You authorise us to use, store or process any information that you provide, including your name and address, as far as is reasonably necessary for us to provide our services.

2) If you buy Goods through our Website then we may collect information about your buying behavior.

3) If you send us personal correspondence such as Emails or letters then we may collect this information into a file specific to you.

4) You must ensure that any information you provide is accurate and complete.

5) You must include your billing address as it appears on your credit card statement. Custom-Wizard use an address verification system to ensure correct billing addresses.

6) Orders with incorrect details will not be processed.

Online Materials

1) The materials published on our Website are solely for your personal and non-commercial use.

2) Our Website is controlled and operated by us from our offices at Custom-Wizard -

2 Walker Street - SHEFFIELD - South Yorkshire - S3 8GZ - United Kingdom.

3) We do not control or endorse any content supplied by third parties.

4) Any content from third parties is published in good faith. We are not responsible for its accuracy or for its use, except where it relates directly to the Goods.

5) You accept all responsibility for your use of our Website and any information it contains.

6) The trademarks, logos and registered marks displayed on our Website are the sole property of their owners. No license or right to use any of the trademarks displayed on this site is granted without the written permission of their respective owners.

7) The misuse of any content displayed on this site is absolutely prohibited.

8) The images displayed on this site are either the property of Custom-Wizard or are used with the kind permission of their owners. The use of these images by you is prohibited.

9) Any unauthorized use of the images may violate copyright law, trademark law and other laws.

General

1) We reserve the right to change these terms and conditions at any time. Any such changes will take effect when posted on the website (see date at the top) and it is your responsibility to read the terms and conditions on each occasion you use this website and your continued use of the website shall signify your acceptance to be bound by the latest terms and conditions.

2) Each of our rights or remedies under the Contract is without prejudice to any of our other rights and remedies whether under the Contract or not.

3) If any provision of the Contract is found to be wholly or partly illegal, void, avoidable, unenforceable or unreasonable, then it shall be deemed severable. The remainder of that provision and the remaining provisions shall continue in full force and effect.

4) Any failure or delay by Us in enforcing any part of the Contract will not be taken as a waiver of any of our rights.

5) If We ignore any breach of any part of the Contract by You, this does not mean that We will allow any further breach and it will not affect the other terms of the Contract.

6) The Contract is governed by English law and the parties submit to the exclusive jurisdiction of the English courts.

7) Nothing in these Conditions shall create any rights for third parties under the Contracts (Rights of Third Parties) Act 1999.

Reaching Us You can contact us on 0114 2722353 or E-Mail us at info@custom-wizard.com

or you can visit us at our shop

Custom Wizard Motorcycles

2 Walker Street

Sheffield

S3 8GZ

United Kingdom

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